With Kaitsta, you can offer 24/5 live chat and email support to your customers.
Beat your competition and awe your customers with industry-leading response times. <1 minute for live chats and <1 hour for email tickets.
Customer service is something you have to offer your customers from Day 1 of your business, it maybe via email or live chat.
If you already have a process in place but you know it’s not efficient, we can help you with a free concierge migration.
Your account manager will setup a call with you/your existing customer support team, learn your existing processes and workflows, create new ones that can improve the service quality, train our agents and get them up and running.
Completely free. All you have to do is to give feedback on the training material we’ll create for you and that is it.
We hire and train agents on your behalf. To make sure we cover 24 hours, we’ll assign 3 primary agents to your account + 1 backup agent to fill the place of any primary agent who’s on leave.
After we on-board you, your account manager (our team leader) will get on a call with you to learn your existing process, create workflows and a training manual. He/she then trains their team with different mock scenarios to make sure our team is up to the mark.
Unlike other outsourced customer service providers who require minimum volumes, we’re startup-friendly.
We don’t need you to match our requirements, instead we match your current volume at an unbeatable price.
We know you’re constantly working on growing your business. A planned or un-planned event can trigger an overage in incoming support tickets, event ranging from product launches, media mentions, holiday spikes to product outages, delivery issues, bugs or a negative media coverage.
Whatever happens, we’ve got you covered. Our trained teams can handle 3x the normal volume at no extra cost.
We work directly with the current live chat/email support software you’re using, so your data is protected.
Plus, with our weekly and monthly reports, you can be on top of your customer CSATs and other metrics that determine our service quality.
Live Chat
Amazon FBA
eBay
Any other…
Unlike other live chat services, with us you’ll have complete control on your chats. Just login to our proprietary software to read all of your chat transcripts, download your leads list, make changes to your knowledge base, check your reports and give us feedback.
You can also chat directly with your agents and guide them. Plus, with email notifications you’ll know instantly when something happens.
“If you cannot measure it, you cannot improve it.” and we’re all about measuring and improving your results.
Our software gives you real-time data on the leads and sales we generate, along with their conversion rates and the value we bring to the table.
Kaitsta is an absolute godsend. It helped me plan out my digital marketing activities and execute them.
